Field Engineer

New York, NY
Full Time
Mid Level
Reports To: Field Operations Manager                                             Classification: Non-Exempt
Department: Field Operations                                                         Position Type: Full-Time

Position Overview:

The Field Engineer will be responsible for the installation of phone, internet, television, and security services at various client sites. A Field Engineer plays a pivotal role in supporting SC’s continued track record of driving efficient operations, while offering a ‘white glove’ level of service.

Supervisory Responsibilities:
  • N/A
Duties/Responsibilities:
  • Performing on all on-site activities related to installations, including site surveys, repairs, management and maintenance.
  • Tracking and documenting the progression of work plan.
  • Deploying and troubleshooting wired and wireless networks.
  • Deploying and troubleshooting security systems.
  • Building relationships and fostering trust with customers and clients.
  • Perform and document site survey with documentation, diagrams, and photos.
  • Making recommendations for improvements regarding infrastructure.
  • Performing customer support tasks.
  • Adhering to company rules and regulations.
  • Operating company vehicles in a safe manner.
  • Various other duties as assigned by management.

Education and Experience:
  • Previous experience as a field engineer/field technician highly preferred
  • LAN Knowledge, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration
  • Understanding of basic networking protocols and fundamentals
  • Cisco Routers, Cisco Switches, Cisco IOS, Layer 2, Layer 3, WLAN, LAN and WAN
  • Facilities security systems: low voltage wiring, cables, cameras, card readers
  • A valid driver’s license and clean motor vehicle record.
  • Experience with Category 5 and 6 cables
  • Vast knowledge on punch-downs
  • Knowledge on copper and fiber terminations
  • Experience using LC and SC connectors
  • An expert on fluke network fiber optic tools
  • Knowledge on security systems
  • Experience with HDMI
  • Experience in using the 'Rack and Stack' system and configuring installations effectively
  • Experience using Visio

Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
Physical Requirements:
  • Must be able to travel locally on a daily basis to various customer sites.
  • Must be able to travel overnight to out of state locations as required.
  • Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
  • Frequently requires moving or lifting of up to 50 pounds and able to lift 75 pounds on occasion.
  • Exposure to live electrical circuits.
  • Exposure to extreme environmental conditions.
  • Able to work in confined spaces.
SmartChoice (SC) provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Discrimination of any type is not tolerated.
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